Shipping policy

Luxe VII Shipping Policy

At Luxe VII, we are committed to providing a seamless and luxury shopping experience. Please review our shipping policy below.

Processing Time

All Luxe VII products are processed within 3–5 business days unless otherwise stated.

Braided wigs and custom units require 10–14 business days for processing due to the detailed craftsmanship involved.

Medical wigs (cranial prosthetics) require extended processing time, which may vary depending on:

Processing for medical wigs will begin once all required approvals and information have been received.

Processing time does not include weekends or holidays.

United States

International Shipping

Shipping times are estimates and may vary depending on location and carrier.

Shipping rates are calculated at checkout or offered as flat-rate pricing based on your location.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear.

Luxe VII is not responsible for shipping delays caused by:

Customers are responsible for entering the correct shipping address at checkout.

Luxe VII is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Once a package has been marked as delivered, Luxe VII is not responsible for lost or stolen packages.

Customers should contact the shipping carrier directly to file a claim.

International orders may be subject to customs fees, import duties, or taxes upon delivery.

These charges are determined by your country and are the responsibility of the customer.

For any shipping-related questions, please contact us at:

📧 customerservice@luxevii.com